A stronger record for every client from the first meeting.
Your client comes to you shaken. Often it is weeks after the crash and the details have already begun to blur. A Hurt Square guide gives them a steady place to record what hurts and what they missed and how each day feels. It starts the moment they leave your office. Cases are won on records and contemporaneous notes carry weight. Cleaner evidence strengthens your claim. Handing one to every new client shows you are organized and on their side from day one.
See your pricing ↓The gap in most files
By the time a client sits down with you the most useful weeks have often already passed.
Memory fades fastest early
The first days after a collision are the ones a client remembers least clearly and the ones an adjuster will ask about most precisely. Pain that was constant in week two becomes vague by month four.
Gaps read as absence
A month with no record is not read as a quiet month. It is read as a month without symptoms and it becomes an argument you have to answer.
Expenses go unclaimed
Mileage and parking and over the counter costs and unpaid hours are rarely reconstructed accurately months later. They are simply lost.
Clients arrive unprepared
Without a structure a client brings you a shoebox or a story. Both cost you time you cannot bill.
None of this is a client failing. It is what happens when someone in pain is asked to keep records with no system to keep them in.
What a documented client brings you
The guide gives your client one place to record what happened dated as it happens.
A continuous record
Daily and weekly entries that show symptom patterns over months rather than a snapshot taken in a consultation room.
A pre accident baseline
Existing conditions and prior injuries and medications recorded up front so causation questions have an answer ready.
Dated incident reports
Structured capture of flare ups and setbacks including what triggered them and who was notified.
Expense and mileage trails
Every appointment journey and out of pocket cost logged at the time with receipts tracked against submissions.
A client who is easier to act for
Organized and informed and able to answer questions without guesswork.
Choose a pack size
Pick the pack that matches how many people you expect to serve and tell us which guide or guides you need.
We send your invoice
You receive an invoice and your delivery details. Everything is digital. There is nothing to stock and nothing to ship.
Hand them out
Give a guide to each person you serve from the first meeting onward. Their record starts while the details are still clear.
What the full guide covers
The national guide runs to more than one hundred and sixty pages across ten sections. It covers the whole arc from the day of the accident to long-term stability.
- 1Accident Documentation
- 2Insurance and Claim Information
- 3Medical Care and Recovery Tracking
- 4Rehabilitation and Therapy
- 5Daily Recovery Journal
- 6Mental and Emotional Recovery
- 7Financial and Administrative Tracking
- 8Legal and Documentation Notes
- 9Returning to Work and Daily Activities
- 10Long-Term Recovery and Stability
Every province and territory has its own boards and deadlines and benefit limits and contacts. The national guide pairs with a provincial add-on so the people you serve work from the rules that actually apply to them.
Working together
Firms use the Hurt Square guides in a few different ways. We will help you find the one that fits.
Client packs
Blocks of guides issued to new clients at intake and redeemed directly by them.
Practice licence
Unlimited distribution within your firm for a fixed annual term.
Co-branded edition
Your firm identity alongside ours for practices that want it to arrive as part of your service.
Provincial pairing
National guide plus the add-on for the jurisdiction you practise in as a single item.
Start a conversation
Tell us roughly how many clients you take on in a year and how you would want to hand this to them. We will come back with options.
Ask us